FAQ - Carpet Cleaning-2

51. Q: Should you go for repair or replacement?

A: If a smaller portion of the carpet is worn out, then repairs can be done. There are various repair techniques which provide you the perfect finishing that you would not recognize the damage done to your carpet. In very rare cases we advise replacing the carpets especially when the carpet is torn or burnt.



52: Q: Why should you hire a certified carpet cleaning technician?

A: At Carpet Cleaning CityName we believe that the best way to maintain your carpet is through regular service, cleaning and maintaining. This cannot be done without professionals, carpet specialist and certified experts when you want high quality service.


53. Q: What are the steps followed in carpet cleaning?

A: Various techniques are used for carpet cleaning and the order may vary. Removing dry soil, soil suspension, soil extraction, grooming and drying the carpet are a few basic steps which every carpet cleaner would follow. Depending upon how deep your carpet need to be cleaned, there may be extra steps.


54. Q: How do you prevent mold formation in carpets?

A: Keeping your carpet dry and clean is a simple solution Carpet Cleaning CityName would suggest. When you regularly clean your carpet, it takes considerable time for the mold to grow on the carpet surface and only if dampness is there in the carpet.


55. Q: What is tufted carpet?

A:  Tufted carpets are made of plastic yarns with multiple backlinks and synthetic latex. Although there is no moisture or organic material, this carpet still attracts molds. On an average 40% soil gets collected in the carpet. There is every possibility that mold can grow on the tufted carpet.



56. Q: Why should you go for professional carpet cleaning?

A: Many factors (both internal and external) affect the cleanliness of your carpet because of which soil, mold, chemicals, allergic substances, bacteria, and any other contaminants can make room in your carpet. This could be unhygienic not only to you but also your kids and pets.



57.Q: Can you get insurance over pro cleaning?

A: Carpet Cleaning CityName offers pro cleaning and offer liability as well as Personal property damage coverage through their insurance plans. So, in case any damage is caused to your property during cleaning, you can be rest assured as you are completely covered.


58.  Q: What is the prerequisite for carpet cleaning?

A: There is no prerequisite as such. However, any items lying around the carpet should be removed so you can save more time on our cleaning. Few cleaners charge hourly, so you can save your time if you clean your house beforehand.


59. Q: Is there a standard drying time for the cleaned carpets?

A;  Carpet Cleaning CityName offers quick cleaning and drying plans. With normal humidity and temperature, or AC and ventilation system, carpets should dry much quicker than what you try at home. We implement drying procedures soon after the carpet is cleaned.


60. Q: How do you deal with furniture indentations?

A: When furnitures are kept over the carpet for long period of time, it is natural to see the indentations. In most of the cases restructuring your furniture will help. But in some special cases you may have to vacuum and light brush over the indented area.



61. Q1: What does soil surfacing involve?

A: Carpet Cleaning CityName use mixed and formulated conditioning agents to segregate soil and carpet fibres. Steps involve applying preconditioned chemicals, steaming or increasing temperature to speed chemical reactions, agitation and wait till the chemical reaction takes places completely. Our experts use this soil extraction method mostly as it is easy, quick and efficient.


62.Q: What do you do in grooming?

A: Grooming is a technique where soil is eliminated by matting in order to evenly distribute the additives. This process is done usually when there are open houses or house inspections to make sure that your carpet has even surface.


63. Q: What are the soil extraction techniques you follow?

A: Physically removing soil and dirt from your carpet is generally termed as soil extraction. Carpet Cleaning CityName uses techniques such as absorption, vacuuming, rinsing as well as drying by blowing air or vacuuming. However, hot water extraction is the most commonly used soiling technique.


64.Q: Do you get protector when you buy carpet?

A: Most of the carpets come with soil protectors when you buy them from the manufacturers. However, it is always advisable that you must reapply the protector every year as they wear out quickly or due to the constant wear and tear.


65.Q: How does deodorizer remove bad smell from your carpet?

A: Carpet Cleaning CityName uses deodorizers made of natural enzymes good enough to kill the odor and harmful bacteria. The neutralizer used can cut off the smell and provide immediate relief. These deodorizers can reach to contaminated surfaces and freshens up.


66.Q:Why is carpet protector essential?

A: Carpet protectors are applied onto the surface of your carpet in order to give protection against soiling, dirt, and spills. This protective coating can penetrate into unreachable areas and gives a professional look to your carpet.


67.Q: How do you prevent protective coating on furniture from getting damaged?

A:  Protective coating on your furnitures may get damaged during cleaning services. However,dry soil accumulation can damage the coating as well. Hence, when we do carpet cleaning, please don’t forget to inform about this and we'll make sure to reapply the protective coating on your furnitures.


68. Q: Why can’t I rent a machine and clean carpet myself?

A: Hiring a professional Carpet Cleaning CityName is a good investment as they handle the end to end cleaning aspects of it. They apply protective coating over your carpet, apply deodorizer and make your home look clean and neat. Besides that, why not relax and enjoy the service they offer with a very nominal fee?


69.Q: What is the cost of professional carpet cleaning services?

A: Different carpet cleaning companies charge slightly different price. However, an accurate measurement of square foot pricing is reliable. The national average of carpet cleaning service is almost 30 cents per sq. ft and this price is slightly variable depending upon the area you live, the additional amenities you opt in the cleaning package and the cleaning company.


70.Q: What are the equipments you use for cleaning services?

A: Truck mounted hot water extraction is very common. We generally mount pipe over the truck and pass on the hot water forcefully into the carpets and clean it. Out cleaning solutions dry up the carpet very quickly and remove any stains.


71. Q: Do you offer natural cleaning solutions?

A: Carpet Cleaning CityName uses green clean solutions as opposed to the modernized chemical solutions which can cause harm and allergy to your kids and pets. They are not only inexpensive, but also very efficient in cleaning.


72. Q: Do you offer warranty services?

A: All our cleaning services and stain removing assitance come with a limited time warranty. During the warranty period if you have any problems with your carpet cleaning then make sure to give us a quick call and we will send in our experts for a free of cost service.


73.Q: Can I still go for carpet cleaning even though it is raining?

A: Yes off course. Although drying time may vary depending upon the weather conditions, you can still call in for Carpet Cleaning CityName and we will be happy to assist you. We take all the precautions and measures to keep your carpet dry after cleaning.


74.Q: Does the padding get wet after cleaning the carpet?

A; This does not happen. The 2 step cleaning process generally involves deep cleansing and rinsing of the carpet to remove dirt. You can keep your padding and subfloor dry without having to make it wet while cleaning.


75.Q: Does carpet protector really work?

A: Carpet Cleaning CityName has been using carpet protector over years and have never heard of customer complaints. However, since they wear out quickly, it is always recommended that you use carpet protector once in every year.


76.Q: How can I maintain my carpet within the warranty period?

A:There are 3 main steps you must follow in order to maintain your carpet. Vacuum regularly and do not allow soiling. Immediately clean the spills so the stains don’t damage your carpet. Set up regular carpet cleaning without fail.


77.Q: Will the cleaning chemicals harm my kid?

A: At Carpet Cleaning CityName, we are kid and pet friendly. Hence the cleaning solutions we use are harmless and more of organic materials. However, keep your kids and pets away from the wet carpet. Once it is dried, there is no much risk.


78.Q: What month of the year is good for carpet cleaning?

A: Generally there is no restriction for carpet cleaning at all. However, we recommend that you set up cleaning appointments somewhere around Winter or Fall so that you get to clean all the fleas and dirt before they damage your carpet.


79.Q: Do you clean carpets placed on rugs or wooden floors?

A: Yes, at Carpet Cleaning CityName, we can do that for you. Our system has a backing of the carpet which is not saturated, hence there’s no issues if you have hardwood floor beneath. However, make sure that you clean the rugs by hand in order to prevent damages.


80.Q: Is your service 100% stain guaranteed?

A: No, we cannot assure you 100% stain guarantee. However, we assure you that you will get the most professional cleaning services which includes stain removal. But there are certain instances where a stain may be a permanant damage caused to the carpet and we cannot help you there.


81.Q: What is dry foaming?

A: Carpet Cleaning CityName applies shampoo for washing your carpet, and does not need any rinsing. Rather this process dries the carpet immediately. The shampoo is dried and sucked using vacuum. This method leaves residue on the carpet.


82.Q:What is bonnet cleaning?

A; A large cotton bonnet is placed over the carpet and a floor polishing buffer machine is placed on top of the carpet. The rotating motion of the machine and helps in absorbing dirt from your carpet. Later the hot air dries up your carpet efficiently.


83.Q: How does dry absorbent powder cleaning help?

A: Carpet Cleaning CityName rarely uses dry compound to cut the moisture in your washed carpet. The powder is spread across the carpet which in turn absorbs the moisture. This is later sucked through vacuum. Dry sponge particles are the side effect of this method.


84.Q: How does carpet cleaning pricing work?

A: Some carpet cleaning companies charge hourly rate for their services. There are few others who have fixed packages where they list a certain number of services and fix a price for that. On the other hand, you can also find cleaning services which are specific to your needs and you can pay just for those services. So, make your right choice.


85.Q: Can water ruin my carpets?

A: No, this is not true at all. If the carpet cleaners use poor quality machinery which is not capable of sucking water and drying the carpet, then there is a higher risk of harming your carpet. So be very diligent while selecting the right carpet cleaners.


86.Q: What is a 2-step carpet cleaning process?

A: Carpet Cleaning CityName uses 2 step process for carpet cleaning where initially the carpet is pre-conditioned by spraying soap to loosen the soil. Next, hot water rinsing is done to extract the dirt and free your carpet from soil. This process cleans your carpet much faster and more efficiently.


87.Q: What are the qualities of carpet shampoo?

A: Carpet shampoo should have high foam level in order to prevent your carpet from getting wet. Besides this, it should have high lubricity and dry to residue which is non-sticky. The highly stable foam should be able to give sufficient lather to pull all the dirt out of the carpet.


88.Q. What are carpet absorbent cleaners?

A: This is dry cleaning technique of carpet cleaning that Carpet Cleaning CityName uses. Dry absorbent is sprayed over the carpet. This creates agitation and absorbs dirt from your carpet. Later, it is sucked by vacuuming and the carpet is dried with hot air.


89. Q:Should you always use hot water for cleaning?

A: Although hot water kills germs, it is recommended that you use warm water for cleaning your carpets. This will prevent any damages caused by using the hot water. Extreme temperatures are generally dangerous and damage carpet fibres.



90.Q: Carpet cleaning Vs DIY cleaning - which is better?

A; Carpet Cleaning CityName recommends professional carpet cleaning over the Do It Yourself project. The main reason behind this is the professional cleaning services can handle any complicated problem efficiently such as tip damage, yellowing, resoiling, etc. Many rental machines do not clean appropriately and may potentially damage your carpet.


91.Q: Warm water extraction - What does this involve?

A: Warm water extraction involves deep cleaning as opposed to over the surface cleaning and interim cleaning of your carpet. This is the only method which is capable of removing soil deep in the pile. This method uses very less water and works well by removing the dirt.



92.Q: Why is the truck mounted system preferred?

A: Carpet Cleaning CityName recommends truck mounted system considering the health perspective. While other methods could harm your health, this method considers humidity, chemical reactions, etc and hence makes use of organic cleaners which are less poisonous.


93.Q: What are the advantages of your cleaning process?

A: We use steam cleaning which is deep cleansing technique which has many advantages. This technique pulls up all the debris and dirt immediately without having to struggle too much. Any other  technique causes premature re soiling and causes damage to your carpet.


94.Q:  Which is better - Steam cleaning or dry cleaning?

A: If you need deep cleaning, then Carpet Cleaning CityName recommends steam cleaning technique. It works best on heavily soiled carpet. Dry cleaning uses a cleaning solvent for upper surface cleaning and not suited for deep cleaning purpose. However, dry cleaning can be used for cleaning natural carpet fibres.


95.Q: What things are covered in cleaning estimate?

A: The cleaning service estimate generally covers the phone assistance, 24x7 support, and basic cleaning charges. Hidden costs such as pre-treating, travel charges, and furniture moving, etc are not charged to our customers. Pre-cleaning is also included in the cleaning package without any extra charges.


96.Q: What items are not covered in cleaning estimate?

A: Carpet Cleaning CityName does not cover products and services which are beyond the regular cleaning package.Taxes, protectors, deodorizer and waste fuel fee may be an additional charge which you will have to pay separately if you are not buying the package cleaning services.


97.Q: What kind of stains are not removed?

A: Stains such as juice, kool-aid, coffee, soda, adhesives, dyes, bleach, varnish, grease, oil, and other water solubles are some of the substances which cause permanent stains over the carpet. These cannot be removed in spite of heavy treatment. However alternative methods can slightly reduce the stains on the carpets.


98.Q: Do you think dry cleaning is better for my carpet?

A: Carpet Cleaning CityName sometimes recommends using dry cleaning for your carpets which generally uses solvents for cleaning that evaporates quickly. However, this is just a maintenance cleaning technique. This helps mildly soiled carpet cleaning very efficiently.


99.Q: Why is dry cleaning technique more expensive?

A: Although dry cleaning does not do any deep cleaning, it still costs higher than the other techniques. The reason behind this is because of the solvent which is used here is more expensive as compared to the other carpet cleaning products.


100.Q: What is Vortex carpet cleaning technology?

A: Reputed carpet cleaners like Carpet Cleaning CityName use Vortex technology to create cleaning motions at multiple places over the carpet and assists in cleaning quickly. This removes dirt very efficiently and the process is much faster compared to the traditional methods. The carpet gets cleansed 25 more during this process.